FAQS

For employers & recruiters

  • What is Alcami Interactive on-demand interviewing?

    Alcami Interactive is a simple and efficient way for you and your organisation to conduct first round interviews, replacing the traditional phone screen or first face to face interview. As a cloud-based application, Alcami Interactive enables you to see and listen to numerous candidates answers to your pre-set questions in a matter of minutes and can be accessed by recruiters and candidates from anywhere in the world, 24 hours a day, 7 days a week. In addition to video responses, you also have the option of including a Written Assessment as part of the interview to ascertain the candidates’ written communication skills.

    Alcami Interactive allows you to quickly identify the right candidates and progress them to the next stage of the recruitment process.

  • How is Alcami Interactive different from Zoom or Skype?

    Applications like Zoom and Skype require real-time communication while Alcami offers pre-recorded (asynchronous) video that collates recorded video interviews online to then evaluate and compare candidates quickly. Furthermore, you can click from one answer to the next – or one candidate to the next – saving hours of time.

    We also offer a fully company-branded video interviewing experience that ensures all candidates are responding to the same questions and are given the same experience. Candidates can record the video interview whenever and wherever they want, without the need to download an app, so there is no need to schedule the interview around their work time.

  • How does it work?

    1. Recruiters and hiring managers set up interview questions to a job role they are wanting to fill and invite candidates to respond using Alcami Interactive’s on-demand video interviewing application.

    2. Candidates record their responses using their laptop and webcam or any compatible mobile device.

    3. Recruiters and hiring managers can instantly review these interviews on the application in their own time and share these videos for additional feedback before shortlisting selected candidates for a face to face interview.

  • What are the benefits of an Alcami Interactive video interview over phone screens or first round interviews?

    The key benefits are efficiency, effectiveness and convenience. Video interviewing will literally save you hours in your recruitment screening process. There's no need to spend time scheduling phone calls or interviews: Your selected candidates record their video interview in their own time – and you review and assess the videos in your own time. This innovative process will take you a matter of minutes, not hours.

  • Our organisation processes very large numbers of applicants. Can Alcami Interactive handle this requirement?

    Alcami Interactive is able to handle small businesses with limited staff turnover to international corporations with thousands of applicants. For volume use, each plan is tailored to a client's specific requirements. Please contact us to discuss your requirements.

  • What will I need to use Alcami Interactive?

    All you need is a computer, phone or tablet and internet access.

  • How do our applicants take their video interview and what equipment do they need?

    Applicants need access to a computer, tablet or phone (PC, Mac, iPhone, iPad, Android phone or tablet), the internet and a webcam (most laptops have a built in webcam). They also need a quiet area and privacy so that they can concentrate on their answers without distraction. This is not a two-way conversation and therefore does not require you to be online at the same time, so candidates can take the interview when and where it suits them (at home in the evening or over the weekend is normally what works best). When the candidate is ready, they click on a web link that you will have sent by email, and they are taken to your interview questions (that you previously set up on the Alcami Interactive platform). It’s an intuitive user process and when the candidate completes the interview, they will receive an email to let them know that the interview is ready for review.

  • Do I need training?

    Alcami Interactive is designed to be intuitive and easy to use. Nevertheless, our Customer Success team will provide you a comprehensive on-boarding to Alcami Interactive for you and your team. Additionally, if you get stuck we have 24/7 online and telephone support.

  • Is Alcami Interactive’s On-Demand Video Interviewing application available as a free trial?

    No. But, you can see for yourself how Alcami Interactive can enhance your interview process by requesting a Live on-site or online Demo with one of Customer Success Exectives.

  • How does Alcami Interactive charge for its application?

    Alcami Interactive is purpose-built to help organisations like yours improve their hiring process, leading to more interviews with less work and an improved candidate experience. Request tailored pricing.

  • How long does it take to get started?

    Once you are ready and want to use Alcami Interactive, we can set you up to invite applicants to one-way video interview within a matter of hours

  • After my candidates have recorded their video interview, what happens next?

    Simply login to the Alcami Interactive platform to access your dashboard which is where you will see all of your candidates listed on one page with each of their videos. You can watch each video interview from start to finish, or if you prefer you can click onto a particular question and review each of the candidates' responses. You can watch any part of the interview as many times as you like and move from one candidate video to the next at the click of a button. Once you have evaluated the candidates you can invite your shortlist to complete a written assessment on the platform or face-to-face interviews as required.

  • Can Alcami Interactive video interviews be used for international recruitment?

    Video interviewing is ideal for handling international recruitment. Employers can dramatically reduce travel costs (and their environmental impact), as well as hotel accommodation costs. Instead of scheduling after hours phone calls or flying in candidates for face-to-face interviews, you can now handle most of the process using Alcami Interactive. Video interviewing enables you to pin-point the best selection, and you can then decide to invite the best candidates for final interviews in person.

  • How do I schedule an online Alcami Interactive video interview time with candidates?

    Alcami Interactive is not a live video interviewing system so candidates don't have to be online at the same time as the interviewer. Candidates, who are invited to take the video job interview, log in at a time and place that suits them, and record their answers. There is no need for scheduling and all they need is an internet connection and access to a computer, tablet or phone (PC, Mac, iPhone, iPad, Android phone or tablet).

  • What happens if a candidate does not have a webcam?

    Most laptops these days have built-in webcams which a candidate may not even be aware of. If a candidate has never used the webcam facility, the Alcami Interactive system automatically detects whether a webcam is connected to a computer and enables the user to check video and sound quality. It's a very easy process and you don't have to be technical!

    Alternatively, video interview can be taken on Apple iPhone or iPad, running IOS 12 or higher, using Safari browser; Or an Android phone or tablet using Google Chrome browser.

  • Can you integrate your video interview platform with our Applicant Tracking System (ATS)?

    Yes, full integration is possible for most Applicant Tracking Systems. Alcami Interactive has been designed so that the video job interview platform can run independently, whether or not your organisation has an ATS system. If you would like to integrate the platform with your system to give you a fully automated screening solution, please contact us @atsintegration

  • Can Alcami Interactive video interviews work with any web browser?

    Yes, Alcami Interactive has been designed to work with all web browsers and operating systems as long as your browser supports WebRTC (this is standard for most devices, but it does mean that on an iOS device, you’re limited to Safari, due to technical restrictions enforced by Apple). The browsers include: Chrome, Firefox, Edge and Safari.

For candidates

  • Does an on-demand video interview replace a face to face interview?

    Alcami Interactive is primarily used for first round interviewing and screening. By using Alcami Interactive, you have the opportunity to make a more personal impression on the entire interviewing panel at an early stage. This may speed up the process for you to get to the next stage.

  • How secure is a video interview and who can review it?

    The Alcami Interactive application is designed with strict privacy compliance and security measures to protect both candidates and the company. A candidate's video interview can only be reviewed by the selected hiring team of the organisation that the job relates to. Your privacy is important to us and if you would like to find out more, please read our privacy policy

  • Do I have to download software to take the video interview?

    No, Alcami Interactive is a secure, browser-based application that does not require any software to be downloaded.

  • What will I need to use Alcami Interactive?

    Technical Requirements

    • Stable Internet connection
    • Avoid public networks such as Universities or Libraries as well as Government Departments and other workplace networks, as firewall restrictions are often in place
    You can take the interview using one of the following:
    • A computer running Google Chrome browser with microphone and webcam
    • Apple iPhone or iPad, running IOS 12 or higher, using Safari browser
    • Android phone or tablet using Google Chrome browser

  • What should I wear for my video job interview?

    You should dress as you would for a face-to-face interview. If you are unsure about what is appropriate, it is better to be slightly more formal than informal.

    You will have the opportunity to see how you appear on the video screen before you record your video interview.

  • What happens if I don’t want to take a video interview?

    As a candidate, the invitation you receive to take your video job interview will be from the employer you have applied to. It's good news for you if you have been invited, as it means that the employer is interested in pursuing your application. The video interview responses that you record are secure and can only be viewed by the employer.

    Bear in mind that other selected applicants will go through the same online job interview process as you, and once the video interviews are completed, the employer reviews and assesses the candidates for final selection. Video interviewing ensure fairness as all candidates for a particular job are given the same set of questions with the same amount of time allocated for each answer. This is your opportunity to 'showcase' yourself and let the employer know who you really are. If your application is only supported by your CV, you may miss out on a face-to-face interview later on

  • What if I’ve never used a webcam or maybe don’t have one?

    Most laptops these days have built-in webcams which you may or not even be aware of. If you have never used the webcam facility, the Alcami Interactive system automatically detects whether a webcam is connected to a computer and enables the user to check video and sound quality. It's a very easy process and you don't have to be technical!

    Alternatively, your video interview can be taken on an Apple iPhone or iPad, running iOS 12 or higher, using Safari browser, or an Android phone or tablet using Google Chrome as your browser.

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